Who we are:
The Derma House Skin Clinic is owned and operated by KAKKAR HEALTHCARE, Kaithal, Haryana, India. Website: https://dermahouseclinic.com. For privacy matters, contact: tdhskinclinic@gmail.com (Grievance Officer), response target within applicable legal timelines.
What personal data we collect:
- Contact and booking data: name, email, phone, message contents submitted via forms or WhatsApp/call links.
- Usage and technical data: IP address, device/browser details, pages viewed, timestamps, cookies and advertising identifiers.
- Interactions: comments, feedback, and appointment confirmations; reCAPTCHA/anti‑spam checks.
- Optional health details users provide in free‑text (treated as sensitive and minimized).
Why we collect it (purposes):
- Provide and secure our services, process appointment/lead requests, and respond to inquiries.
- Improve site performance and user experience via analytics.
- Show permitted ads/remarketing and measure campaign performance, with user controls for consent/opt‑out.
- Comply with legal obligations and prevent fraud/abuse.
Lawful basis and consent:
- We process data with consent (e.g., marketing cookies/ads), to perform requested services (appointments/support), and for legitimate interests like security and analytics, respecting user choices. Cookie/ads consent is obtained via a banner where applicable.
Cookies and tracking:
- The site uses cookies and similar technologies for core functionality, analytics, and advertising. Users can manage preferences via the consent banner and browser settings; see Google Ads Settings to control personalized ads.
Third‑party services (limited sharing):
- Analytics/ads: Google Analytics and Google Ads (including tag tools and reCAPTCHA) to understand usage and measure advertising; data is shared under contractual safeguards.
- Hosting/email/CRM/processors used to operate the site and respond to requests; access is restricted and governed by agreements requiring reasonable security.
Data retention:
- Contact/booking records: typically retained up to 24 months from last interaction unless a longer period is required by law or ongoing service.
- Analytics data: retained according to tool settings (commonly 14–26 months).
- Security logs: retained for a limited period to detect and prevent abuse.
- Comments: retained as long as displayed or until deletion is requested, subject to legal requirements.
Security safeguards:
- HTTPS, encryption in transit, role‑based access on a least‑privilege basis, activity logging, and staff confidentiality obligations; vendors are required to maintain comparable protections.
Your rights:
- You can request access, correction, deletion, and withdrawal of consent; to exercise rights, email tdhskinclinic@gmail.com. We aim to respond within legally required timelines.
Children:
- Our services are intended for adults; if a guardian believes a child provided data, contact us to remove it.
Updates: